This is the absolute WORST customer service I have EVER experienced!
Went here to order some flowers for my wife's birthday. Being a guy, I don't know much about flowers, or what arrangements look the best. The employees here were a huge help. They went over multiple options with me as well as stayed within my requested budget. My wife was very happy with the end result. I am happy because of the service, and the fact that the flowers still look great 5 days after bringing them home. I will be going back here next special occasion or next time I'm in the doghouse.
I placed an order online for a basket that showed online that it could be delivered the next day to send to my daughter who was having a really bad week. I live in Virginia and she is currently in Tulsa, so the best I could do to cheer her up was to send her something, and the teapot basket would have been the perfect pick me up for her bad week!! I received a call the next morning from Alex informing me that the basket I chose could not in fact be delivered same day and would take 3-5 days. Alex and I agreed that they would do a combination fruit/chocolate basket instead and that they would go to the local market and get some different teas to add in. I wasn't completely happy with the fact that I had to completely change my order, however I definitely appreciated Alex's willingness to work with me to get another basket that my daughter would appreciate.
They do not have a physical location. Address is bogus. Just call and ask for their location and they will gladly hang up on you.
I waited all day to hear something from my daughter that she received the basket... nothing.... I decided to call the store to see what the status was on the delivery..... I called 5 times only to receive an automated response each time and hold music and then a recording to leave a message at the tone. I sent an email through the website, and then tried to call one more time. This time, a woman answered the phone and I was put on hold - when she came back on the line, I was informed that there was apparently an accident and my daughter's basket was damaged and that they could "deliver it tomorrow". My biggest problem with this is that if there was an accident why was I not called as soon as they knew that the arrangement wasn't going to be delivered? Why did I have to call the store to find out the status?
Yes I had the same experience. Not only did the flowers not show up, they hung up on me when I asked their location. I don't appreciate thinking I am dealing with a local company and then its outsourced somewhere else. Even though they did say they refunded my account it can be 10 days before I see the credit back for flowers that were never received. I will update if I ever see the 60.00 back or not. ***BUYER BEWARE***
The following morning I waited to hear from the manager, but I never received a call. I called the store and the phone was answered by a young man who asked me to hold and then hung up on me. I called back thinking that it might have been an accident, and the phone was answered by who I believe was the same woman I had spoken to the day before, and I was again hung up on! I have YET to hear from the manager or the owner with regards to this incident.
I declined having the basket delivered the next day and asked for a refund which was done. I also asked to speak with a manager or the owner only to be told that the manager had left for the day. I asked that they have the manager give me a call the next morning when they returned to the store.
Totally and completely disappointed and dissatisfied with this business and do not recommend them AT ALL!!
They hung up on me when I asked about their location. It's the Worst customer service I have ever received it is quite possibly a scam.
Tulsa Promenade Mall Florist is a US Florist based in Tulsa, Oklahoma. Tulsa Promenade Mall Florist is located at 98 N Denver Ave, Tulsa, OK 74103, USA.
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