I actually reserved a car a year ago and then had to cancel. My money was not refunded but I was told I could use the funds within a year. Ausby made good on their assurance and I rented a car last month. The manager picked me up at the airport and drove me to the rental location. The car was new and was a good fit for me. Four days later I returned the car and was driven back to the airport to catch my flight. I felt I got good service and a good car.
I read some of the other reviews and it is evident that the renters did not understand the rental process and did not give the company time to address their concerns. I would use this company again.
Both my wife and I were surprised in that we never received this level of service.
Finally, it was a good experience, just a little different and much better that others.
This company is completely fraudulent in that they collect $200 USD on your credit card as a hold and refuse to return it to you after you return the vehicle. They did not disclose that this hold will be taken and they have offered false confirmation numbers to suggest that the funds are being returned and now three months later...nothing.
I recently rented a car from this company. I was on business trip with my wife in Dallas. I traditionally rent with Enterprise, Alamo, Budget, Ace, and others in that I travel quite a bit and try different companies.
I only saw new vehicles within the Ausby return area, and as explained to me by Marcus, all the rental vehicles have sensors on them to track when they are returned to their rental car lot.
The company seem to be a new company and growing; but once you understand their system you will develop a level of comfort with them.
Additionally, the rental car lot is collocated with a Best Western Hotel that provides hour on the hour shuttle service back to the airport. The Best Western staff is very friendly and cooperative and catered well to us a Ausby customers.
If there was a zero I'd give it zero+!! Horrible company. Worst customer service ever! Rude employee (company only has 1 employee)! They intended to keep my $200 deposit!! Stop answering my calls! Very shady car rental employee! Very first company I've ever rented with and actually was charged $200 right at the moment! I will never rent with this shady, scammed and stupid company ever again!!
He brought a brand new vehicle and then drove us a short distance outside the airport where he explained this is the location where we were to return our rental car. We then filled out the rental paperwork while still in the vehicle, nice a cool and comfortable, and he then gave us the vehicle with a full tank of gas.
During the rental period I called the company, talked with Marcus at Ausby, and he explained that I return the car to the same location with a full tank of gas, and my $100.00 security deposit will be refunded to my credit card. This happened timely as well!!!!
I WOULD recommend this company!!!
Just be ready for a different experience and stay in touch with the company during and after the rental period to insure they can provide you your security deposit back after the rental and address any of your concerns during the rental period.
If I could give a ZERO I would. I rented a car in August at DFW. They charged the so called "refundable" deposit the week before I was supposed to pick up the car. I picked the car up at a hotel outside of the airport (sketchy). My reservation time to return the car was originally set up at 11am and when I picked up the car they told me I had to have it back by 6am. No one answers the phone or responds to emails. Needless to say, I never received my refundable deposit back nor an explanation as to why I did not. STAY FAR FAR FAR AWAY! Pay the extra to go with a reputable rental company on airport property because you don't end up saving in the end with Ausby.
When we arrived at DFW we received a text from our pickup telling us when we secure our bags, text him back, and he will pick us up right outside in 5 minutes. That happened!!!!
What attracted me was the rate and the airport pickup. Both held true.
Ausby Car Rentals is a US Car Rental based in Tulsa, Oklahoma. Ausby Car Rentals is located at 3171 S 129th E Ave A, Tulsa, OK 74134, USA.
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