I was charged a gas fee although i returned the car with a full tank of gas. I did't have the receipt so Payless charged me a fee because of the reps error. Refused to refund my money. Customer service is a joke.
Worst experience ever! Rented for 4 days in Oakland California. Was supposed to be charged 282.30 for the rental. They billed me 1070.26! Spoke to Customer Care 3 times . Said I have to wait 72 hours. Very unresponsive. Rip off Artists! Also on the receipt that was emailed said I drove 35,000 miles in 4 days! Really? Stay away! Scam artists!
AVOID. They OVERCHARGED me by over $300+ for returning a car MAYBE 2 hours late at the most. This location will NOT ANSWER THE PHONE--I've tried for days. Payless customer service is also garbage, as it has been almost 4 weeks and no reply. I disputed the charge and can only hope this company tanks soon...
Car smelled like weed and the windows were beyond greasy... AVOID
I made my reservation online, but then had to extend that reservation. I called the main office and the staff were very friendly and told me that it would be no problem to extend my current reservation. Only when I returned the car did I find out that they nearly doubled my daily rate. I contacted them and the response was very rude and basically said that I didn't return the car when I said I would even though I have records of the phone call. When I pointed that out, they didn't even reply and simply closed the case and refused to return my money. Very poor customer service . I will never use them again.
This possibly the worst customer service I've experienced with any company. The Tulsa office won't answer the phone. The corporate office was unable to help. I will not be using Payless ever again.
Payless Car Rental is a US Car Rental based in Tulsa, Oklahoma. Payless Car Rental is located at 7727 E Young Pl #200, Tulsa, OK 74115, USA.
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